01. Strict No-Refund Policy
Grency AI Systems (GAS) operates as a specialized enterprise software and Software-as-a-Service (SaaS) provider. Due to the digital, instant-access, and cloud-hosted nature of our software applications, proprietary codebases, and computational infrastructure:
ALL SALES ARE FINAL. GRENCY AI SYSTEMS DOES NOT PROVIDE ANY REFUNDS, RETURNS, CREDITS, OR PRORATED BILLING REVERSALS UNDER ANY CIRCUMSTANCES ONCE PAYMENT HAS BEEN SUCCESSFULLY COMPLETED.
This strict no-refund policy applies to all SaaS recurring subscriptions (monthly, quarterly, or annual plans), one-time software licenses, API usage packs, custom integration setup fees, and digital services delivered by GAS.
By initiating any transaction, selecting a pricing plan, or submitting payment via our PhonePe payment gateway checkout, you expressly acknowledge and agree that your payment is non-refundable.
02. Subscription Cancellation Rules
We believe in complete freedom and autonomy for our customers. You are under no long-term contractual lock-in for recurring SaaS subscriptions, and you may cancel your active subscription at any time:
How to Cancel:
- In-App Cancellation: Log in to your respective GAS software account, navigate to Settings > Billing & Subscriptions, and click the "Cancel Subscription" button.
- Support Email Cancellation: Alternatively, you may submit a written cancellation request from your registered account email to grencyaisystems@gmail.com at least 48 hours prior to your upcoming renewal date.
What Happens Upon Cancellation:
- No Further Charges: Your automatic recurring renewal mandate via PhonePe is stopped immediately. No subsequent charges will be debited from your card, UPI ID, or bank account.
- No Refund for Current Cycle: Any subscription fee already charged for the current billing cycle is strictly non-refundable.
03. Active Access Until Subscription End Date
When you cancel your subscription, your account is NOT terminated immediately. Instead, you will retain full, uninterrupted, and unrestricted access to all features, tools, data, and benefits of your paid plan until the exact scheduled expiration date of your current paid billing period.
For example: If your monthly billing period runs from October 1 to October 31, and you decide to cancel on October 8, your subscription will not renew for November, but you will continue to enjoy full premium access to the software until October 31 at 23:59:59 IST.
Following the expiration date, your account will automatically transition to a limited free tier (if available for that product) or enter an inactive state. You may reactivate your paid subscription at any time without losing your configuration data during our standard 30-day retention window.
04. PhonePe Payment Gateway Processing
All financial transactions for GAS software and SaaS products are executed through PhonePe Payment Gateway, operating under strict PCI-DSS Level 1 compliance and Reserve Bank of India (RBI) payment aggregators regulations.
- PhonePe facilitates payments using UPI, Credit Cards, Debit Cards, Net Banking, and authorized digital wallets.
- Transaction receipts and GST tax invoices are generated automatically and sent to your registered billing email upon payment completion.
- GAS does not store, process, or view sensitive payment card numbers, UPI PINs, or banking credentials.
05. Duplicate Debits & Bank Transaction Drops
In rare circumstances involving network latency, banking server dropoffs, or payment aggregator timeouts, an account debit may occur without an immediate order confirmation:
- Automatic Bank Reversals: If your bank account or card was debited but the transaction failed to register as "Success" on PhonePe, the debited amount is automatically reversed by your issuing bank within standard banking settlement cycles (typically 3 to 7 business days), pursuant to RBI guidelines.
- Duplicate Debits: If you are inadvertently charged twice for a single billing period due to a gateway synchronization glitch, please notify us immediately at grencyaisystems@gmail.com with the PhonePe Transaction ID and payment timestamps. Once verified against our merchant ledger, duplicate unauthorized debits will be promptly resolved through PhonePe.
06. One-Time Software Licenses & Digital Deliverables
For GAS software products or components sold under perpetual or one-time license fees:
- License keys and digital software builds are delivered electronically immediately upon PhonePe transaction clearance.
- Because digital code and licensing credentials cannot be retrieved or "returned" once made accessible, one-time software licenses are completely non-returnable and non-refundable.
- We strongly encourage prospective customers to review product specifications, system compatibility requirements, and demo previews prior to executing a purchase.
07. Plan Upgrades & Downgrades
- Plan Upgrades: When upgrading to a higher-tier SaaS plan mid-cycle, you will be billed the prorated difference for the remaining duration of your billing cycle, and your new features will be unlocked immediately.
- Plan Downgrades: When requesting a downgrade to a lower-tier plan, the change will take effect at the conclusion of your current billing cycle. No partial refunds or credits will be issued for the remainder of the higher-tier cycle.
08. Breach & Account Termination
If an account or subscription is suspended or terminated by Grency AI Systems due to a violation of our Terms and Conditions, Acceptable Use Policy, reverse engineering attempts, unauthorized credential sharing, or fraudulent activity, the user forfeits all remaining subscription time, and no refund or financial credit will be provided under any circumstances.
09. Billing Inquiries & Support
If you have questions regarding an invoice, need clarification about your renewal date, or require assistance with the cancellation process, our billing and support team is here to assist you:
GAS Billing & Accounts Support
Surat, Gujarat — 394105, India